Frequently Asked Questions

What payment methods are accepted?

MyHijabox offers you three fully secure solutions to pay for your order:
- Bank card: Visa, MasterCard, American Express and Carte Bleue
- PayPal
- Apple Pay
- Shop Pay

What delivery methods do you offer?

MyHijabox offers you delivery to a relay point within 72 hours with our partner Mondial Relay or to your home at the address of your choice with La Poste Colissimo within 48 hours for France.
For the rest of the world, please consult our general conditions of sale .

Is delivery free on MyHijabox?

Delivery is free from 69€ of purchases in France at a relay point with Mondial Relay, 149€ of purchases for the European Union, the United Kingdom, the French Overseas Territories and 199€ of purchases for the rest of the world.
Read our terms and conditions for more information.

Can I cancel an order or item?

Yes, it is possible to cancel your order before it is shipped or within 14 days of receiving your order.
See our refund policy for more information.

Are returns free?

No, shipping costs for returns are the responsibility of the customer and cannot be reimbursed by MyHijabox.
For more information, check our refund policy .

What is the reimbursement period?

Reimbursement times vary depending on the bank.
Please allow an average of 5 working days.
Check our refund policy .

Are out-of-stock products permanently out-of-stock?

No, we suggest you visit our website regularly and subscribe to the Newsletter to find out about all the latest news and availability.
However, some out of stock items may be replaced by a new collection.
Our priority is your satisfaction and to offer you the best experience on our online store.